EcoTraceIT support
Help with installation, calculations, checkout, reporting, billing and privacy.
Last updated: 13 July 2026
Contact
Email: mikforlani@gmail.com. Include the myshopify domain, technical order ID and issue description; do not send customer personal data.
Response
Initial response within two business days. Security issues and critical outages are prioritised. Enterprise support follows the SLA agreed for the plan.